Mission & Credo

Statement of Mission and Philosophy

Work hard, have fun, make money, while providing outstanding customer service and honoring the Golden Rule.


To be recognized as a true professional, a HAPPY STATE BANK employee must focus on continuous improvement, strive to provide superior service and products, and develop long-standing customer relationships. The HAPPY STATE BANK Credo sets a direction for the personal commitment required to achieve these goals:

  • I will treat customers with the same courtesy and respect that I would expect if I were in their position. Every contact is an opportunity to establish or to strengthen a relationship.
  • Helping the customer is my only job. If I don't know the answer to a customer's problem, I will find it. A true professional recognizes there is no such thing as "it's not my job."
  • I will respond in a timely manner to all requests directed to me.
  • I will not allow external factors to affect my business performance.
  • My performance affects the customer's view, not just of me or my department, but the entire bank. We are all interrelated in the customer's mind.
  • I will give care and thought to the decisions and commitments I make. I AM HAPPY STATE BANK.